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Frequently Asked Questions
  • What method of carpet cleaning does Master Touch use?  Master Touch uses the preferred method recommended by carpet manufacturers, hot water extraction "steam cleaning." Our professionals use the industry's best truck mounted cleaning system. Steam cleaning is the most preferred and effective cleaning process because of the maximum soil removal and removal of 99% of contaminants in the carpet. Shaw (a world class carpet installer) warranties require their carpet to be cleaned by hot water extraction.
  • What type of chemicals does Master Touch use? Master Touch uses all natural, 100% Eco friendly products. All of our products come from industry specific, carpet cleaning professionals who only sell products approved by the Carpet Rug Institute. With Master Touch serving lots of daycares and homes with animals, our products are baby and pet friendly.
  • How often should I get my carpets cleaned?  The standard is 12 to 18 months for proper maintenance and to extend the life of your carpet. Many warranties require that you have your carpets professionally cleaned once a year. There are several factors that will make it necessary for 2 to 3 times a year such as: high traffic, children, or pets. 
  • How long will it take my carpets to dry? Typically, with our drying process and air movers, carpets need 1-2 hours dry time. Other factors, like humidity, temperature, air flow, age and style of carpet, can influence dry time. 
  • Why should I choose a certified carpet cleaner? Certified cleaners ensure our customers that we have the knowledge, skills, professionalism, and are abreast of the latest industry standards.  Many carpet cleaning warranties require carpets to be cleaned by certified technicians only. Master Touch is proud that the IICRC is the most respected carpet cleaning certification in the world.
  • How often should I get my upholstery cleaned? According to the American Furniture Manufacture, upholstery should be cleaned every 18-24 months. This can vary for upholstery that is used more frequently and/or heavily soiled.